"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right most of the time."
MK
Maya K.
Head of Support, SaaS company
Excellent 4.9/5|Rated on
All your customer tools. One platform.
Live chat, AI agent, voice, email, knowledge base, newsletter. One login, one bill. Replaces the four or five tools you pay for today.
AI Live Chat
EmailAI Call Center
Automation No credit card required Free plan forever Live in 5 minutes 100 free AI answers/month
Every channel, one inbox
Six inboxes? No thanks. Just one.
Live chat, email, WhatsApp, Messenger, Instagram, Telegram. Every customer message lands in the same inbox. No tab-switching, no lost threads.
Live Chat
Email
WhatsApp
Instagram
Messenger
Telegram
See the unified inbox
Connect every channel in under 5 minutes.
Who uses Yaplet
Every team runs Yaplet their own way.
Same login, same single bill — but a Shopify store, a SaaS team and a local clinic each switch on a completely different set of tools. Pick the closest match and watch the kit light up.
E-commerce
Shopify & WooCommerce stores
Answer "where's my order?" around the clock, win back carts before they're gone, and turn one-time buyers into subscribers.
8 tools — one login, one bill
Lit tools are what this team leans on day to day. Switch above to see another — it's all the same Yaplet.
All-in-one platform
Sixteen products. One subscription.
Live chat, AI, voice, knowledge base, documentation, newsletter, forms, tours, session replays, user journeys, bug reporting, roadmap, shift management and affiliates. One login. One bill. Built by one team from day one, not stitched together from acquisitions.
Most loved
Live · 24/7Vex AI Assistant
An AI agent that thinks like your best support rep. Resolves three of every four conversations on its own, in your tone, in 100+ languages.
Trained on your content Private to your org Hands off to a human
Where's my order #4821?
Vex AI
Hi, I'm Vex 👋 Order #4821 ships tomorrow morning — I'll send tracking the moment it's on its way.
Can I change the delivery address?
Vex is typing…
75%
Resolved by AI
100+
Languages
4s
Avg response
Real-time
3 agents onlineLive Chat
One inbox for every channel — live chat, WhatsApp, Instagram and email — answered by real people on your team.
Canned replies File sharing Mobile apps
Team inbox
Anna · Live chat
Hi, what are your opening hours?
1m
Tom · WhatsApp
Where's my order?
4m
Mia · Instagram
Do you ship to the EU?
12m
Lee · Email
Can I get a refund?
1h
Explore
New
Voice AI
An AI agent that picks up the phone in your language, 24/7. Answers from your knowledge base, not a script.
Incoming call00:14
I need to reschedule my appointment.
Sure, your Friday slot. Move it to Monday at 10?
Popular
Newsletter
Drag-and-drop builder, automation flows, open and click tracking. No separate Mailchimp bill.
Drag & drop Automations AI drafts
Your weekly product digest 🎉
12,400 opens · 2 hours ago
+9k
42%
Open rate
12.4k
Subscribers
Marketing Automation
Trigger banners, in-app messages and emails based on what users do.
Whenuser views pricing 2× in 24h
Show20% off, ends today!
Custom Chatbots
Build branded chat flows in a visual editor. No developer required.
Buttons
Talk to salesJust browsing
Live agent Collect email
Knowledge Base
A help center your customers can find. Vex AI uses it to answer in seconds, 24/7.
How do refunds work?2m
Shipping & delivery times4m
Setting up your account3m
Product Tours
Walk new users through your product step by step, and see where they drop off.
Invite team
Start here
Add your teammates first
1 / 5Next
Forms & Surveys
Capture leads, feedback and NPS anywhere on your site.
Your name
[email protected]
Submit
Bug Reporting
One-click bug reports with screenshot, console logs and a session replay attached. No back-and-forth.
Checkout button broken
Slow page load on /home
Public Roadmap
Let customers vote on what to build next, then ship what they wanted.
Planned
Dark mode
18Building
Mobile app
41
Shipped
CSV export
Done
Shift Management
Plan rotas, track who's online, route every message to an agent who can answer it.
This week 2 on shift
M9-5
T9-5
Woff
T9-5
F9-3
Affiliate Management
Run your own affiliate program: onboard partners, track referrals, automate payouts.
184 partners +€12.4k this month
Next payout
Session Replays
Watch real visitor sessions, AI-scored by importance so you review the few that matter.
Critical92/100
Replaying session
1.5×
User Journeys
Map the paths visitors take page by page, and spot where they drop off.
Top pathBounce 38%
Documentation Builder
Hosted, searchable product docs, drafted with AI and ready to publish.
Search docs⌘K
Getting started
Guides
API
Works with your stack
Installs in one click on the tools you already use.
One-click install on Shopify and WooCommerce. A single line of JavaScript anywhere else. WhatsApp, Messenger, Instagram and email plug straight into the inbox, no zaps or glue code.
Shopify
WooCommerce
WordPress
Stripe
Messenger
Telegram
Webhooks
Open REST API for everything else
GDPR-ready, EU-hosted
What customers say
Real teams. Real numbers. Try it free.
Six teams, same complaint about their old stack, same fix.
Average rating
Excellent
Rated on
Pricing made simple
Start free. Upgrade when you grow.
Start free with 100 AI answers a month. Need more? Your AI keeps answering pay-as-you-go — no subscription, and credits never expire.
Basic
Free foreverPerfect for trying Yaplet, side projects, and small sites.
$0 / month
No credit card. No time limit.
Create free account
- 1 team member
- 1 widget on your site
- 1 VEX AI chatbot
- 100 AI answers / month
- Yaplet branding on widget
- Need more? Top up and pay as you go — credits never expire.
Most popular
Growth
For teams ready to scale support without hiring more agents.
$99 / month
14 days free. Cancel anytime.
Start 14-day trial
- More seats, widgets & VEX bots
- Unlimited AI answers — pay as you go
- Newsletter, surveys, banners, tours
- Remove Yaplet branding
- Priority human support
Want every limit, feature and number? Compare all plans
FAQ
Before you sign up, you'll want to know:
Ten answers to the questions we hear most. Still stuck? We reply in about 3 minutes.
Need a real person?
Average reply: 3 minutes.
Yaplet bundles live chat, AI agent, knowledge base, newsletter, surveys, tours, and bug reporting into one product at a fraction of the price. Most competitors charge per-seat and per-feature. We give you the whole stack on the free plan.
Yes. No credit card, no time limit, no "trial expires soon" emails. The free plan handles unlimited conversations across every channel, for as long as you want. You upgrade when you need unlimited AI conversations or want to remove our branding.
Your AI doesn't stop. If you've topped up a prepaid balance, Vex keeps answering, billed pay-as-you-go — you only pay for what you use. The balance can only go down, never negative, so there's no surprise bill, and credits never expire. If it hits zero, the AI hands off to your team instead of guessing.
About 5 minutes. Paste one line of code anywhere on your site (works on every platform), or use our WooCommerce or Shopify plugin for one-click install. Point Yaplet at your help docs and you're live. No engineers needed.
Yes. Vex AI reads your website, help docs, FAQs, and PDFs, then answers in your tone. When it's unsure, it asks for clarification instead of making things up. You can review every conversation and correct the AI in one click.
The dashboard ships in English and Hungarian today. The AI replies in 100+ languages out of the box and detects whatever language your customer writes in.
Your data is hosted in the EU (Frankfurt, Germany), with redundancy in the US. We're GDPR-compliant, encrypt data in transit and at rest, and offer a Data Processing Agreement (DPA) you can sign in one click from your dashboard.
Yes, but it's a hands-on, human-assisted process, not an automated import. If you're switching from Intercom, Zendesk, Crisp, Tidio or anywhere else, our team helps you set up Yaplet, transfer your help docs and shape the AI's tone, all for free. Most teams are migrated within a day.
Anywhere. Yaplet is a single line of JavaScript that works on every CMS, framework or static site. We also ship one-click plugins for WooCommerce and Shopify. On the customer side, Yaplet receives messages from your website live chat, email, WhatsApp, Messenger and Instagram, all in one inbox.
Yes. One click in your dashboard, no phone calls, no "are you sure" loops. You keep access until the end of your billing cycle.