Excellent 4.9/5|Rated onG2Capterra

All your customer tools. One subscription.

Live chat, AI agent, voice, email, knowledge base, newsletter. One login, one bill. Replaces the four or five tools you pay for today.

AI Live ChatAI Live Chat
EmailEmail
AI Call Center
AutomationAutomation
No credit card required Free plan forever Live in 5 minutes
Yaplet inbox showing a live customer conversation
Yaplet chat widget on a customer's website

Every channel, one inbox

Six inboxes? No thanks. Just one.

Live chat, email, WhatsApp, Messenger, Instagram, Telegram. Every customer message lands in the same inbox. No tab-switching, no lost threads.

Live Chat
Email
WhatsApp
Instagram
Messenger
Telegram

See the unified inbox

Connect every channel in under 5 minutes.

Who uses Yaplet

Four very different teams. Same Yaplet.

E-commerce, SaaS, agencies, marketplaces. Each one runs Yaplet differently. None of them spent a weekend configuring it.

Order #4821

Out for delivery

Thu
Where's my order?
Out for delivery, arriving Thursday 📦

E-commerce

For Shopify and WooCommerce stores that live or die on customer experience.

  • Orders, returns and shipping answered automatically
  • Recover abandoned carts with in-chat nudges
  • One inbox: chat, Instagram DM, WhatsApp, email
app

Step 2 of 5

Connect your data source

SaaS & startups

For product teams who'd rather ship features than answer the same setup question 50 times.

  • Vex AI answers setup and pricing questions on the spot
  • In-app tours walk users to their first 'aha' moment
  • Public roadmap turns feature requests into votes

Workspaces

A

acme.shop

12 conversations today

live
N

novabrew.io

8 conversations today

L

lumen.studio

3 conversations today

live

Agencies

For teams managing dozens of client sites, each with its own brand, language and workflow.

  • Unlimited widgets: one Yaplet account, every client
  • White-label branding and custom domains
  • Per-client analytics and reports built in
🇬🇧
Where can I find my booking?
¡Aquí tienes tu reserva!
🇪🇸
🇯🇵
予約を確認できますか?
A foglalásod itt van.
🇭🇺
100+

Marketplaces & service

For platforms where buyers, sellers and your team all need to talk, without crossed wires.

  • Route conversations by context
  • AI replies in 100+ languages, native tone in each
  • Webhooks and open API plug into anything

All-in-one platform

Thirteen products. One subscription.

Live chat, AI, voice, knowledge base, newsletter, surveys, tours, forms, bug reporting, roadmap, shift management and affiliates. One login. One bill. Built by one team from day one, not stitched together from acquisitions.

Most loved

Vex AI Assistant

An AI agent that thinks like your best support rep. Resolves three of every four conversations on its own, in your tone, in 100+ languages.

248 docs Your site FAQ
Where's my order #4821?
Hey! Order #4821 ships tomorrow morning. I'll send tracking as soon as it's on the way.
Perfect, thank you!

75%

Resolved by AI

100+

Languages

Explore
Live Chat
3 agents online

Live Chat

A widget that fits any brand and drops onto any site. Your team steps in when the AI can't.

A
Anna
Hi, opening hours?
Mon-Fri 9-5 ✨
Voice AI
New

Voice AI

An AI agent that picks up the phone in your language, 24/7. Answers from your knowledge base, not a script.

Incoming call00:14
I need to reschedule my appointment.
Sure, your Friday slot. Move it to Monday at 10?
Newsletter

Newsletter

Drag-and-drop builder, automation flows, open and click tracking. No separate Mailchimp bill.

Your weekly product digest 🎉

12,400 opens · 2 hours ago

+42%
Marketing
Auto

Marketing Automation

Trigger banners, in-app messages and emails based on what users do.

When user views pricing 2× in 24h

Show 20% off, ends today!

Custom Chatbots
No-code

Custom Chatbots

Build branded chat flows in a visual editor. No developer required.

Start
Ask Action
Knowledge Base
248

Knowledge Base

A help center your customers can find. Vex AI uses it to answer in seconds, 24/7.

How do refunds work?2m
Shipping & delivery times4m
Explore
Tours

Product Tours

Walk new users through your product step by step, and see where they drop off.

Try this feature →

1 / 5
Explore
Forms

Forms & Surveys

Capture leads, feedback and NPS anywhere on your site.

Your name
[email protected]
Submit
Explore
Bug Reporting

Bug Reporting

One-click bug reports with screenshot, console logs and a session replay attached. No back-and-forth.

Checkout button broken
Slow page load on /home
Explore
Roadmap

Public Roadmap

Let customers vote on what to build next, then ship what they wanted.

Planned

Building

Shipped

Shift Management
Sara is on shift now

Shift Management

Plan rotas, track who's online, route every message to an agent who can answer it.

M9-5
T9-5
Woff
T9-5
F9-3
Affiliate Management

30%

Affiliate Management

Run your own affiliate program: onboard partners, track referrals, automate payouts.

184 partners +€12.4k this month

Works with your stack

Installs in one click on the tools you already use.

One-click install on Shopify and WooCommerce. A single line of JavaScript anywhere else. WhatsApp, Messenger, Instagram and email plug straight into the inbox, no zaps or glue code.

Shopify

WooCommerce

WordPress

Stripe

WhatsApp

Messenger

Instagram

Telegram

Email

Webhooks

Open REST API for everything else
GDPR-ready, EU-hosted

What customers say

Real teams. Real numbers. Try it free.

Six teams, same complaint about their old stack, same fix.

Average rating
Excellent
Rated onG2Capterra
"We replaced three tools with Yaplet and our response time dropped from 4 hours to 2 minutes. The AI gets it right most of the time."
MK

Maya K.

Head of Support, SaaS company

"Easiest setup I've done in 10 years. We were live on Monday morning and answering tickets by lunch."
JD

James D.

Founder, small business

"Vex AI handles around 80% of our questions on its own. My team finally gets to focus on the conversations that need a human."
SP

Sara P.

Customer Success Lead

"We tried other major chat tools before. Yaplet beats them on price AND features. The newsletter tool alone is worth the subscription."
AT

Alex T.

Marketing Director, e-commerce brand

"Customers thank us for the chat experience now. The AI tone matches our brand and doesn't read like a bot."
EC

Emma C.

COO, fitness brand

"I run a busy Shopify store solo. Without Yaplet I couldn't handle the volume. I could not run my business without it."
RL

Rico L.

Shopify store owner

Pricing made simple

Start free. Upgrade when you grow.

No per-seat traps, no "contact sales" page. Free forever does more than most paid plans elsewhere.

Basic

Free forever

Perfect for trying Yaplet, side projects, and small sites.

$0 / month

No credit card. No time limit.

Create free account

  • 1 team member
  • 1 widget on your site
  • 1 VEX AI chatbot
  • 50 AI answers / month
  • Yaplet branding on widget
Most popular

Growth

For teams ready to scale support without hiring more agents.

$99 / month

14 days free. Cancel anytime.

Start 14-day trial

  • More seats, widgets & VEX bots
  • Unlimited AI answers (usage-based)
  • Newsletter, surveys, banners, tours
  • Remove Yaplet branding
  • Priority human support

Want every limit, feature and number? Compare all plans

FAQ

Before you sign up, you'll want to know:

Nine answers to the questions we hear most. Still stuck? We reply in about 3 minutes.

Need a real person?

Average reply: 3 minutes.

Yaplet bundles live chat, AI agent, knowledge base, newsletter, surveys, tours, and bug reporting into one product at a fraction of the price. Most competitors charge per-seat and per-feature. We give you the whole stack on the free plan.

Yes. No credit card, no time limit, no "trial expires soon" emails. The free plan handles unlimited conversations across every channel, for as long as you want. You upgrade when you need unlimited AI conversations or want to remove our branding.

About 5 minutes. Paste one line of code anywhere on your site (works on every platform), or use our WooCommerce or Shopify plugin for one-click install. Point Yaplet at your help docs and you're live. No engineers needed.

Yes. Vex AI reads your website, help docs, FAQs, and PDFs, then answers in your tone. When it's unsure, it asks for clarification instead of making things up. You can review every conversation and correct the AI in one click.

The dashboard ships in English and Hungarian today. The AI replies in 100+ languages out of the box and detects whatever language your customer writes in.

Your data is hosted in the EU (Frankfurt, Germany), with redundancy in the US. We're GDPR-compliant, encrypt data in transit and at rest, and offer a Data Processing Agreement (DPA) you can sign in one click from your dashboard.

Yes, but it's a hands-on, human-assisted process, not an automated import. If you're switching from Intercom, Zendesk, Crisp, Tidio or anywhere else, our team helps you set up Yaplet, transfer your help docs and shape the AI's tone, all for free. Most teams are migrated within a day.

Anywhere. Yaplet is a single line of JavaScript that works on every CMS, framework or static site. We also ship one-click plugins for WooCommerce and Shopify. On the customer side, Yaplet receives messages from your website live chat, email, WhatsApp, Messenger and Instagram, all in one inbox.

Yes. One click in your dashboard, no phone calls, no "are you sure" loops. You keep access until the end of your billing cycle.